Orlando Airport Transportation | Disney & Universal Park Shuttle Transportation | Orlando Shuttle Service
Call or Text @ 407-279-0240
Frequently asked questions
Terminal A: Level 1, Ground Transportation, slots A1 - A4.
Terminal B: Level 1, Ground Transportation, slots B40 or B41.
Terminal C: Level 1, Ground Transportation, slots C270 - C271.
Note: Please keep your party together.
Orlando Exclusive Shuttles does not receive automatic updates from airlines. If your flight details change, please update your reservation by contacting our customer service team at 407-279-0240.
We require at least 48 hours’ notice for private vehicle bookings to ensure proper scheduling. Same-day bookings must be made by calling us directly.
Yes, once you complete your booking online, an email with your trip details will be sent to the address you provided.
Cancellations made 48 hours or more before the pick-up date and time will receive a full credit for future use. Check your booking email for instructions.
Yes, we offer infant car seats and booster seats at no additional cost. Guests can select the option for car seats or boosters during the online reservation process or inform a customer service representative when booking by phone.
If your driver hasn’t texted you upon arrival, contact us immediately at 407-279-0240.
Drivers monitor flight status for minor delays. If your flight is delayed by more than 30 minutes, contact us promptly. Airport regulations limit driver wait times to 30 minutes, so timely communication is essential.
Call us immediately to report any lost items. While we are not responsible for belongings left behind, we will make every effort to recover them. Delivery of items may incur a small fee.
General Pick-Ups: A 15-minute grace period is provided. Afterward, wait time charges will apply at an hourly pro-rated rate.
Airport Pick-Ups: Wait time charges apply 45 minutes after flight landing.